Frequently Asked Questions

A. About SPOC-19

The Alzheimer’s Disease Association (ADA) has collaborated with the Agency for Integrated Care (AIC), with the support of the Ministry of the Environment and Water Resources, to support caregivers and persons living with dementia who may unknowingly violate precautionary measures during the Circuit Breaker period.

For instance, persons living with dementia may insist on heading out of home or unable to keep a safe distance outside as they are not aware of these new measures due to their cognitive decline. They are also vulnerable to the potential viral infection if they cannot remember their way home and go missing. This can be potentially stressful for caregivers in caring for their loved ones. This joint initiative hopes to provide some form of support for them during this period.

The SPOC-19 is applicable during Singapore’s COVID-19 measures implementation period.

Enforcement Officers and Social Distancing Ambassadors (SDAs) are aware that they may encounter caregivers and persons living with dementia who may not comply with the COVID-19 measures due to their condition. They will exercise empathy and be more tactful when approaching them. Persons living with dementia and caregivers can produce any of the following identifiers if they are approached by police officers and SDAs:

  • Official Memo from ADA (pdf)
  • Safe Return Card from the National Council of Social Services
  • ICED Sticker


This will facilitate the Enforcement Officers’ assessment on whether a penalty should be issued.

No. The identifiers stated above are not intended to give the holder any immunity. This is subject to the procedures of the Enforcement Officers. However, with the identifiers, the Enforcement Officers would be aware of your condition or your loved one’s condition and use his/her judgement accordingly.

If you are registered with ADA and do receive a fine for violation of Circuit Breaker measures, it is possible for you to make an appeal. Please write to us at and we will advise accordingly.

For all other questions related to SPOC-19, please send an email to and we will contact you as soon as possible.

B. Application of ADA Memo

The ADA Memo is intended for those who feel that the person living with dementia is at risk of violating Circuit Breaker measures. The risks include:

  • Persons living with dementia forgets to or resists wearing mask when they are leave home
  • Persons living with dementia leaves the home to walk about (eg: due to routine or restlessness) without informing the caregiver
  • Caregiver needs to be physically close to persons living with dementia for safety reasons (eg: walking difficulties, dizziness, etc)

No, you do not need to apply for the ADA Memo. The Safe Return Card is an identification card to protect and help persons living with dementia. During COVID-19, it is not possible to process new cards but, for existing card holders, this form of identification is sufficient to show to the Enforcement Officer or SDAs.

Sample of Safe Return Card

ADA will issue the official memo for persons clinically diagnosed with dementia and will include the next-of-kin/caregiver’s name. Either the diagnosed person him/herself or a caregiver may apply at

Yes. Application is open for all persons living with dementia clinically diagnosed with dementia.

The following information is required when applying for the memo on the ADA website:

  • Email address of Applicant
  • Name of diagnosed person with dementia*
  • Last 4 characters of NRIC (e.g. Sxxxx123B)*
  • Address of person with dementia
  • Preferred language of communication for the person with dementia*
  • Current living arrangement (person with dementia stays with a caregiver (family member, friend, helper) / person with dementia currently stays alone)
  • Name of caregiver / emergency contact person*
  • Contact number of caregiver / emergency contact person*
  • Any history of the person with dementia losing his/her way home? (Yes / No)
  • Service Provider(s) which person with dementia is receiving care from (Optional)
  • Upload medical memo (Optional)


*Only these items will be shown on the ADA Memo, which would help in communication and safe return and in case of emergency

ADA aims to contact the applicant within 48 hours (2 days) for verification and thereafter send the ADA Memo (in PDF) via email immediately. Due to a possible increase in applications, we seek your understanding if there are any delays.

Only ADA and AIC employees have access to the information provided by the applicant when the information are submitted during registration.  At all times, ADA and AIC will be fully compliant with the Personal Data Protection Act. However, personal information that the applicant provided may be disclosed to the relevant agencies such as SPF and community care providers for information sharing and to support the person living with dementia and caregiver.

The registration details will be used for consideration in issuing the official memo. In the event of emergencies, such as if the registered person with dementia has gone missing and been found, these registration details can also be used to verify his/her identity and facilitate the his/her return.

C. ICED (In Case of Emergency, Dial) Stickers

ICED stickers were developed for caregivers to note down their contact details and paste it on the concession and identification cards of persons living with dementia. This will facilitate members of the public and police to help the persons living with dementia if they have lost their way.

You can print a copy of the sticker* above for your usage.


*Outside of the COVID-19 period, these can be found in dementia brochures available at Go-To Points (GTPs) in the community. Please refer to the Dementia Friends mobile app for the complete listing of GTPs.

D. Dementia Friends Mobile App

The Dementia Friends mobile app is developed to share useful resources on dementia and rally the community to keep a look out for reported missing person living with dementia via the app. Anyone can sign up the app to become a Dementia Friend.

Users can learn about dementia resources, events and news. Caregivers can submit reports of their missing persons living with dementia via the app. If a Dementia Friend spots the reported person living with dementia, they can submit the sighting on the app to contact the caregiver.

As persons living with dementia will be staying at home instead of being cared for at a care centre during the COVID-19 period, they may run higher risks of walking out of their homes and getting lost as a result. Caregivers whose loved ones may walk off without being accompanied or have a history of being lost in the community should register with ADA website too. This will facilitate the process of reuniting the person with dementia and their caregivers should they be found by Dementia Friends or the police. Caregivers can download and use the Dementia Friends mobile app to submit a missing report, and rally the community’s help to find their loved ones who have gone missing.

The app is available for download in app stores in android and iOS phones. For more information about the app, please visit the Dementia-Friendly Singapore portal at or call AIC helpline at 1800-650-6060.